IOT platform does not monitor data

Fault Name: 

IOT Platform (8028) does not monitor data.

Fault Symptom: 

Quanzhou Office business feedback that platform 8028 cannot monitor the data and operation of the relevant GPRS of Xiamen Weili Chuang Cor. after logging in.

Causes: 

IOT platform 8012 and 8028 data are not compatible

Quanzhou branch uses the account password of the 8018 platform to log in.

Solution:

Upgrade the GPRS software version;

Let Quanzhou branch or the customer log in with the 8028 platform account to view the status of the relevant host (previously use the 8018 platform account to log in)

Analysis:

The 8018 and 8028 platforms are not compatible with each other. The company's factory test uses the 8018 platform (the construction machinery remote management platform-lift platform), but after the company's factory test is completed, it is shipped to the end customer but is used in the common platform. Above (8028 platform),

Operate on the 8028 platform: modify the GPRS settings - single command parameter group - parameter value -8010 ((refer to login server connection parameters for details);

8018 platform upgrades GPRS data;

After performing the above operations, the platform 8028 is displayed online, and the 8018 platform display is offline. The reason is that the platform 8028 server address and version parameter group-software version is 35, and the modified GPRS setting-single command parameter group-parameter value is 8010 and that’s invalid.